Gibson describes several different practices which fall under the umbrella of alternative dispute resolution (ADR), including arbitration, mediation, and the role of an ombudsman. A comprehensive discussion of the mediation process describes the techniques a mediator may employ to assist parties in resolving their disputes, and uses examples of applying such techniques in situations involving senior citizens or nursing home disputes.
"Promises and Problems in alternative Dispute Resolution for the Elderly,"
Marquette Elder's Advisor:
3, Article 11.
Available at: http://scholarship.law.marquette.edu/elders/vol2/iss3/11