This article examines how lack of consumer knowledge contributes to the current disparities in residential care. Carlson explains how consumers can negotiate for better service and get their care tailored to their specific needs through managing interactions with the healthcare professionals and facility staff. The article also acknowledges that there is currently a gradual change occurring in residential care.
Carlson, Eric M.
"Negotiating for Resident-Centered Care,"
Marquette Elder's Advisor: Vol. 10
, Article 4.
Available at: http://scholarship.law.marquette.edu/elders/vol10/iss1/4